For all enquires please email email@example.com
Bonne Mère accepts payment via Visa, Mastercard and American Express Credit Cards. A 2% surcharge is added to your order for all Credit card transactions.
OUT OF STOCK POLICY
If your selected merchandise is out of stock, we will inform you immediately upon receipt of order and we will inform you via e-mail.
Customer satisfaction and your privacy is important to us. Our online security provides ordering with maximum security and privacy.
Further information on the act is also available from www.privacy.gov.au
Bonne Mere ships worldwide. Orders are shipped Internationally and within Australia using a range of carriers.
Exact shipping costs are calculated and added to final payment on your invoice.
Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is delivered.
The purchaser is responsible for such taxes and duties
All Australian Orders are dispatched within 3-4 business days and Shipping times are estimated between 1-7 business days depending on your location within Australia.
All International orders are dispatched within 3-4 business days and Shipping times are estimated between 10-14 business days. Note no tracking with signature required on delivery.
Overseas deliveries may be subject to local import duties and taxes which are payable by the customer and shipping times maybe affected by Customs and processing delays.
The receiver will be responsible for all taxes and customs duties.
All Prices are quoted in Australian dollars (AUD) and inclusive of GST (Goods and Services Tax) excluding shipping costs.
Product prices are updated seasonally when price changes are received from our suppliers.
Returns/ Exchanges are accepted for store credit or equal merchandise only.
Returns/ Exchanges must be made within 7-14 days of purchase and they must be pre-authorised by phone or email prior to sending merchandise back.
Returned merchandise must be unused and in original packaging with tags attached.
Please note we do not refund original shipping fees and new shipping fees are the responsibility of the purchaser.
Damaged, faulty claims or incorrect items shipped must be claimed within 7 business days of purchase.
Please contact us immediately upon receipt at firstname.lastname@example.org. We cannot accept any claims past this deadline.
All International orders (outside of Australia) and discounted or sale items are final sale (no return, no exchange, no store credit)
If you have any questions, please email us at email@example.com
HOW TO RETURN:
1. Please email firstname.lastname@example.org with your order number and return/exchange details and return address.
2. Please send returns to:
Bonne Mère Att: Sales / Returns
9 Tagget Drive
Pottsville NSW 2489
Upon receipt of the return a store credit or exchange will be processed within 5 business days
Store credit have no expiry date and can only be used on regular-priced items. Please keep the original store credit.
Please note there is no insurance on any item ordered through the Bonne Mère website.
Bonne Mère owns copyrights (or has valid right ) for all content appearing on the Bonne Mère website including design, products, materials, images, text, audio, video, software as well as all logos, names and trademarks. All content are copyright and sole property of Bonne Mère.
You may not use this site or any of its content to further any commercial purpose, including any advertising to generate activity on your site.
Unauthorized use is an infringement of Australian and foreign intellectual property laws.
If you wish to obtain permission to use material from the website, please contact us at email@example.com
By placing an order with Bonne Mère you are agreeing to all of the above our Terms and Conditions.